Refund policy

Returns & Refunds

CLYRA does not offer a right of return or exchange. Placing an order constitutes a binding purchase agreement. As CLYRA is a food product, returns are excluded for reasons of hygiene and food safety, even if the packaging is unopened.

We are unable to accept or refund any returns sent to us without prior notice.

Cancellation before dispatch

As long as the dispatch process for your order has not yet begun, you can cancel it at hello@clyra.ch. In that case you will receive a full refund to your original payment method. Once the dispatch process has begun, cancellation is no longer possible.

Damage and issues

Please check your order as soon as it arrives. If the delivery is damaged, incomplete or incorrect, contact us within 7 days of receipt at hello@clyra.ch – ideally with your order number and a photo, so that we can look into the case.

Exchanges

Exchanges are not possible. If you would like a different variety or quantity, please place a new order.

Refunds

Approved refunds are issued automatically to your original payment method within 10 working days. Depending on your bank or credit card provider, it may take a few additional days for the amount to appear. If more than 15 working days have passed since our confirmation, please contact us at hello@clyra.ch.